Requirements
**This is a 95% remote position, but candidates MUST be within reasonable commuting distance to the GTA (including downtown) either via car or transit. This is due to occasional ad-hoc on-site support requirements for GTA clients**
As well as what is listed below, we are looking particularly for someone with strong networking skills (Sonicwall & security) and small office networking experience.
Who we are
Cloud and platform engineering consulting services from business-minded experts. We are a group of cloud engineers and architects producing IaaS, PaaS and delivery pipelines that remove the worry from our clients about their infrastructure and let them focus on what matters to them – their products. Clients & industries we work with include: enterprise financial, fintech, medical, public sector, analytics & reporting, data services, and startups.
Who we are looking for
We are looking for a Support Engineer to join our quickly growing team.
To work with us as a Support Engineer we would expect you to have:
● 1-2 years in a sysadmin or site reliability engineering role OR 2-4 years in a helpdesk or related tech role.
● Understanding of ITIL standards.
● Exceptional written and verbal communication skills.
● Practical experience working with Azure.
● Experience managing Office 365.
● Experience working with Intune, Defender, Exchange.
● Experience with Azure AD and/or Windows Active Directory.
● Understanding of email protocols (SMTP, POP, MAPI etc).
● Experience working with DLP.
● Understanding of requirements working with secure environments.
● In-depth knowledge of Windows, Linux, and Mac OS environments.
● Experience supporting small-to-medium sized environments (~20 VMs or services).
● 1-2 years scripting experience with PowerShell, Bash and/or Python.
● Basic knowledge of networking fundamentals (DNS, routing, firewalls, load balancing, vnets).
● Ability to diagnose and troubleshoot basic technical issues
The type of work you'll be doing as a Support Engineer will be:
● Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
● Delivering applications to hundreds of users.
● Monitoring and ensuring communications are kept secure.
● Design and testing of custom Office 365 controls.
● Managing users in Azure AD.
● Troubleshooting workstation and OS issues as they arise.
● Iterating on established infrastructure and platforms with the guidance of a Senior Engineer.
● Miscellaneous support tasks for small-to-medium sized clients.
● Analyzing and reporting on the root causes of issues.
● Setup VMs, provide regular support on related ad hoc issues, and manage client-determined access to relevant applications.
● Support client employee onboarding and application provisioning through Azure.
● Assisting with creating and maintaining technical documentation for your client projects.
● Script writing in PowerShell, Bash or Python.
● Reading and reporting on logs, server monitoring, and metrics.
● Documenting error reports and monitoring performance metrics.
● Compiling IT instruction manuals and useful IT support resources.
● Shadowing Senior Engineers to grow your skills.
The ideal candidates should be eager to be challenged, comfortable working independently, and excited to be a problem solver.
Why work with us?
We offer competitive salaries and the following benefits for Canadian employees:
● Remote first workplace.
● 20 days paid vacation, 3 paid floating holidays, paid sick leave, paid stat holidays.
● Extended health insurance, HSA, virtual medicine + EAP programme.
● RRSP with 100% matching on the first 4% of your salary.
● Additional training and certificates encouraged and paid for by us.
● Opportunity for career progression and growth with the company and input in shaping the culture and structure.
What’s the process?
100% remote hiring and onboarding, usually 2-4 weeks between phone screen & offer:
● Phone screen (15-30 mins)
● Technical interview (1hr) (no whiteboard coding)
● Panel interview (1-2 rounds, 1-2hrs)
About the Company
Cloud and platform engineering consulting services from business-minded experts. We are a group of cloud engineers and architects producing IaaS, PaaS and delivery pipelines that remove the worry from our clients about their infrastructure and let them focus on what matters to them – their products. Clients & industries we work with include: enterprise financial, fintech, medical, public sector, analytics & reporting, data services, and startups.